NOTE: Backup any files that cannot be replaced. NOTE: At the top of your post, click on the 'Follow This Topic' Button, make sure that the 'Receive notification' box is checked and that it is set to 'Instantly' - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster. Please do not describe the computer as 'the same', this requires the extra step of looking back at your previous post.

A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc.

Please provide feedback about your experience as we go.

Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

Please read every post completely before doing anything.

Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read.

Please do not attach logs or use code boxes, just copy and paste the text.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

Please do not run any tools unless instructed to do so.

Very Important -> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us! I would like to welcome you to the Malware Removal section of the forum.Īround here they call me Gringo and I will be glad to help you with your malware problems.

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